Website Terms, and Booking Conditions
These terms and booking conditions outline the rules and regulations for the use of Diamond Dreams Travel's Website as-well-as our professional travel services.
USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS AND BOOKING CONDITIONS.
CHILDREN: THIS WEBSITE AND THIS TRAVEL AGENCY DO NOT KNOWINGLY SOLICIT DATA FROM CHILDREN, AND WE DO NOT KNOWINGLY MARKET TO CHILDREN.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to make travel bookings with Diamond Dreams Travel by any means, including our Website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your travel bookings (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of Diamond Dreams Travel communications by minors under your name or account. You also warrant that all information supplied by you or members of your household transacting business with Diamond Dreams Travel is true and accurate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-traveling parent, granting authorization to travel, including the dates of travel should be carried.
We act as booking agents for the suppliers, and as such, bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that supplier’s standard terms and condition. When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline or other suppliers) named on your booking summary. For most bookings, we act as agents for the supplier but we act as your agent when making the booking for you. Details will be given at the time of booking. Diamond Dreams Travel sends an email confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information and report it to us immediately. As an agent, we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking.
Once you decide on the level of travel planning service, Please take the time to read and understand the conditions of booking set out prior to booking a trip with us. Please read carefully and in its entirety, as these form the basis of your relationship with Diamond Dreams Travel and with any third party supplier with whom we have a direct contract.
These Booking Conditions apply to book and customized travel planning services you make with our travel planners, trip preparers, and consultants by email, phone as-well-as online bookings you make on our website. A contract on the terms are made subject to these booking conditions and form the basis of your confirmation of an agreement between "you" and "us" and by submitting a booking form, you are bound to these conditions and warrants that you have full authority to act on behalf of all persons named and confirms that all such persons are fully aware of and accept these conditions.
Your rights under your contract for travel arrangements will depend on the type of travel planning service you book with us, which will be either be booking packaged travel or a more customized and tailored travel planning service for individuals, couples, and groups. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organizer or travel service provider, including in relation to packages that we handcraft, customize and arrange based solely on your personal specification. No matter the type of arrangement you book with us, Please note that third party suppliers have their own terms and conditions that do not apply to these terms and conditions. All arrangements made with third party suppliers will include their own terms and conditions.
All prices are subject to availability and can be withdrawn or changed without notice. Prices are per person, per day of the trip and inclusive of tax unless otherwise indicated and must be paid before any research and planning begin for your trip. Planning fees and services are non-refundable and non-transferable, subject to change on a case-by-case basis, and will be charged regardless of whether you ( the client) book your travel with us.
Also, note that if you are planning your trip 3 months or less in advance, the cost per trip day will be subject to additional costs.
. The payment enables us to start the planning process, or hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive the requested payment subject to any terms and conditions of the Supplier.
The trip-planning fee covers but not limited to, the initial consultation, assisting with booking, discussion of your trip expectations, researching, developing, executing, revising a proposal to create a well put together customized itinerary, hassle-free booking, managing all components of your trip, adding support before, during and after your return home.
Accommodation if included is based on twin share unless otherwise indicated. Advertised prices may be limited to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are not guaranteed until full payment is made. We may correct any pricing errors at any time.
Other fees may apply for a more comprehensive and complex trip planning assistance outside of the scope of the above services. You will be notified of the fees upfront before the service is rendered.
HOW TO BOOK
You may book by email, telephone, or via our website. We will communicate with you by e-mail or phone in relation to your request for services. You must send us the completed travel questionnaire together with the applicable payment for the service level you have chosen. On receipt of your completed travel questionnaire and the applicable payment for the level of travel planning service chosen by you, we are now ready to assist with your vacation planning. It is at this stage that a binding contract comes into existence between you and Diamond Dreams Travel or between you and the Third Party Supplier, as applicable.
Diamond Dreams Travel offer THREE LEVELS OF SERVICE
Sapphire Diamond Service: assisting with booking leisure non-complex travel planning services.
Gold Diamond Group Service: Customized coordinated help with the challenges of booking all your specialty group travel arrangement needs
Ultimate Diamond Service: Highly customized and tailored specifically for your in-depth itinerary planning and research.
CREDIT CARD PAYMENT
Please Note: The USD American Dollars is the primary currency used by Diamond Dreams Travel. We accept most major debit and credit cards. You authorize us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. If the card is a foreign credit card then you may be requested to supply various other details.
We sell a variety of travel-related products from different suppliers and service providers ("Suppliers"). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, Diamond Dreams Travel is acting as the intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.
Changes and errors sometimes occur and we reserve the right to amend advertised prices and other details at any time, both on our website and in any advertising material that we publish. Information and prices shown on our website may have changed by the time you come to book your arrangements. You must check the price of your chosen arrangements at the time of booking.
Please check your holiday confirmation/invoice, final itinerary, and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time (taking into account the date of your departure).
If you have any special requests; (for example dietary requirements, seating requests, room type or location, disabled access, special meals...) please let us know at the time of booking. We will do our best to accommodate but we cannot guarantee that it will be met.
COVID-19 cases and deaths have been reported in all 50 states in the US and around the globe. The situation is active and constantly changing. Diamond Dreams Travel endeavor to ensure all the trip components of your customized itinerary where necessary will be thoroughly vetted for COVID-19 safety including selecting or recommending accommodations that ensure clean stays, no contact check-in, flexible cancellation policies & refundable rates, restaurants checked for sanitary measures including employee mask mandates, up-to-date guidance on your planned destination, COVID-19 related travel policies and restrictions, as-well-as mandated quarantines, health screening requirements upon your arrival, and state border closures.
You are strongly recommended to take out personal TRAVEL INSURANCE for all members of your party as travel insurance is not included in the price of your booking. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. You should be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness, etc... If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
PASSPORT AND VISA
All individuals departing from the United States of America must be in possession of a valid passport. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Many countries require at least 6 months validity from the date of entry. A government-issued ID is required for travel within the USA. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and the U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification in order to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids
CHANGES AND CANCELLATIONS BY YOU
If you or any member of your traveling party wish to cancel your booking and travel arrangements in any way after it has been confirmed, we will do our utmost to make these changes but it may not always be possible. The lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name to Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. Should one or more members of a party cancel, it may increase the per person price of those still traveling and you will be liable to pay this increase. Should one or more members of a party cancel, it may increase the per person price of those still traveling and you will be liable to pay this increase. Where we can meet a request, all changes will be subject to payment of an additional fee based on our increased costs as a result of applicable rate changes and any costs or charges incurred or imposed by any of our suppliers. The amount of the fee will be notified to you before you choose to proceed with any change.
If you make a number of changes to the same booking, we will only make a reasonable overall charge. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
You will be liable to pay the following cancellation charges: Where your booking is for a package, you will be responsible for all cancellation charges, of whatsoever nature, imposed by the suppliers providing the component parts of such travel arrangements. The scale of cancellation/amendment charges to be applied will be outlined in your supplier's booking conditions. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which maybe 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable charges.
CHANGES AND CANCELLATIONS BY THE SUPPLIER
We will inform you as soon as reasonably possible if the Supplier needs to make significant changes to your confirmed Arrangements or to cancel them. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Please Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements
CHANGES AND CANCELLATIONS BY US
We plan the arrangements for your tour many months in advance and may occasionally have to make changes, most of which are minor. While we will do our best to operate all trips as advertised, we reserve the right to change and correct errors in any of the services, itineraries, and/or on our website at any time before or after your booking is confirmed. Most changes are insignificant. Occasionally, we have to make a significant change. If a significant change has to be made we will inform you as soon as reasonably possible. Please note, our trips require a minimum number of participants to enable us to operate them. If any trip does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you of cancellations. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip due to reasons other than a force majeure event you will receive a full refund.
No refunds will be made for any tours, meals, accommodation, sightseeing, transfers, or any other services included in the tour cost, which you do not utilize. If you choose voluntarily not to use the service, if you decide to leave the tour early, or if you are excluded from the tour due to your behavior or health. Any refund due for any service booked and paid for, but not provided, will be made by Diamond Dreams Travel after the completion of your travel services.
We emphasize the importance of making a booking at the earliest opportunity, because of the small group nature of our trips. For bookings received within 8 weeks of your trip start date (or at an earlier stage for certain trips), the contract between you (client) and us (Diamond Dreams Travel) comes into existence as soon as full payment has been received by us.
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose without compensation. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. If you do not wish to be photographed during our tours, please notify us in writing at
RESPONSIBILITY AND CONDUCT
We may exclude you from participating in all or any part of the trip if, in our sole discretion, your condition or behavior renders you unfit for the trip or unfit for continuation once the trip has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of trip services or may constitute a hazard or embarrassment.
Activity on this trip may incorporate active robust elements such as walking, climbing stairs, evening activities, standing for periods of time, long days with early hotel departures. You are responsible for choosing a trip that fits your abilities, level of fitness, and health. You must disclose in your Participant Information Form any existing physical or mental illness, disability, pregnancy, or any other condition which may create a health hazard for yourself or others during the trip or for which you may require medical attention or special accommodation during the trip. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. We reserve the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the trip, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other travelers.
HEALTH/SECURITY/TRAVEL DOCUMENTATION REQUIREMENTS
Diamond Dreams Travel shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to departure or upon landing at the final destination. See your health practitioner for advice. Each Customer is responsible to make absolutely certain to have the proper immunizations and required documentation of such immunizations before travel and to make the necessary accommodation for security rules imposed by government authorities.
Below is a list of USA state departments to check for relevant information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other information regarding the incidence of disease, terrorism, safety issues, crime, health hazards, and other restrictions regarding travel to your domestic and/or international destination(s), and re-entry into the United States especially your embassy for non-USA. Please note that USA rules regarding entry and exit change on a daily basis.
Travel Information - US Department of State
AIRLINE USE OF INSECTICIDE SPRAY
Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to the Department of Transportation’s Disinfection Information page on their website at the time of booking for further information.http://airconsumer.dot.gov/spray.htm
OPTIONAL ACTIVITIES AND EXCURSIONS
You may have the chance to engage in optional activities and excursions. Diamond Dreams Travel does not own, operate, or control any of the companies or individuals that provide optional activities or excursions that are offered to customers during the trip. Any activity not specifically identified as included in the purchase price is an optional activity or excursion. These activities may be inherently risky. If you choose to book these optional activities, you must be fit enough to engage in them. Booking an optional activity will be subject to the operator’s terms and conditions and under local law. These activities are conducted under the standards of health and safety of the countries where the activities take place, but these standards may not be equivalent to US standards. This is an inherent risk of travel, and you acknowledge this fact. Diamond Dreams Travel accepts no liability for any act or omission of any of these operators, and any claim you may have in relation to these optional activities and excursions will be against the local operation, and not Diamond Dreams Travel.
CONTRAVENTION OF LAW
Diamond Dreams Travel accepts no liability for any loss or damage sustained by a client as a result of the contravention of the law of the country or countries where the loss or damage took place.
It is important that you check all details of your travel documents (including your itinerary) when you receive them. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact Diamond Dreams Travel Immediately. Diamond Dreams Travel will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof.
ADDITIONAL RISKS AND DANGERS MAY ARISE INCLUDING, BUT NOT LIMITED TO, HAZARDS OF TRAVELING IN UNDEVELOPED AREAS, HAZARDS OF TRAVEL BY BOAT, TRAIN, AUTOMOBILE, AIRCRAFT AND OTHER MEANS OF CONVEYANCE, FORCES OF NATURE, POLITICAL UNREST, OTHER UNREST, HAZARDOUS LOCAL CUSTOMS AND PRACTICES, DIFFERING LEVELS OF SANITATION, DIFFERING STANDARDS OF SAFETY, RISKS ASSOCIATED WITH WATER, FOOD, PLANTS, INSECTS AND DIFFERING ANIMAL REGULATION, ACCIDENT OR ILLNESS IN AREAS LACKING MEANS OF RAPID EVACUATION OR MEDICAL FACILITIES, AND ACTS OF NATIONAL AND LOCAL GOVERNMENTS AND UNREST AND ACTS OF OTHERS AGAINST GOVERNMENTS. THESE RISKS ARE NOT AN EXHAUSTIVE LIST BUT ARE EXAMPLES OF MANY KINDS OF RISKS.
YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH THE KNOWLEDGE THAT THERE ARE SIGNIFICANT DANGERS INVOLVED, AND YOU HEREBY AGREE TO ACCEPT ANY AND ALL RISKS
AS LAWFUL CONSIDERATION FOR THE AGREEMENT TO PARTICIPATE IN SUCH TRIPS AND ACTIVITIES YOU AGREE YOU WILL NOT MAKE A CLAIM AGAINST DIAMOND DREAMS TRAVEL OR SUE FOR BODILY INJURY, EMOTIONAL TRAUMA, DEATH, PROPERTY LOSS OR DAMAGE OR OTHER LOSS, COST OR EXPENSE, HOWEVER, CAUSED, AS A RESULT OF OR RELATED TO YOUR CONTRACTING FOR, TRAVELING TO OR FROM, OR IN ANY AND EVERY OTHER WAY PARTICIPATING IN THE TOUR. YOU RELEASE DIAMOND DREAMS TRAVEL AND ITS PERSONNEL FROM ANY AND ALL CLAIMS, KNOWN OR UNKNOWN, ARISING FROM CONTRACTING FOR, TRAVELING TO OR FROM, AND IN ANY AND EVERY WAY PARTICIPATING IN A TOUR. THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT IS ENTERED INTO ON BEHALF OF YOU AND ALL MEMBERS OF YOUR FAMILY AND PARTY, ALSO INCLUDING MINORS ACCOMPANYING YOU. THIS AGREEMENT ALSO BINDS YOUR HEIRS, LEGAL REPRESENTATIVES, AND ASSIGNS.
LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE: Diamond Dreams Travel acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”), and is not the source or provider of the travel services. Diamond Dreams Travel Customer s are advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth in their respective Web sites, which govern the transaction. All bookings are accepted by Diamond Dreams Travel as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE DIAMOND DREAMS TRAVEL ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE DIAMOND DREAMS TRAVEL IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. DIAMOND DREAMS TRAVEL HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH DIAMOND DREAMS TRAVEL’S OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF DIAMOND DREAMS TRAVEL’S CONTROL, AND YOU HEREBY EXONERATE DIAMOND DREAMS TRAVEL FROM ANY LIABILITY WITH RESPECT TO THE SAME.
Certain circumstances, called “force majeure” conditions, are unusual circumstances, outside the control of DIAMOND DREAMS TRAVEL which cannot be avoided even if DIAMOND DREAMS TRAVEL acts with all due care. DIAMOND DREAMS TRAVEL is not liable for any loss, damage or expense or any limitation or withdrawal of facilities or services caused by these force majeure conditions including war, terrorist attack, civil unrest, industrial action, weather, flood, fire, drought, closures, unforeseen alterations of public transport schedules, rescheduling of buses, boats or planes, epidemics, acts of God or any other event outside the control of the company which either delays, extends or reduces the trip or changes the trip after departure.
You agree to indemnify us and our affiliates, and any of our Suppliers and any such parties’ officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of your breach of this agreement, your violation of any law or rights of any third party, or your use of our website.
LIMITATION OF LIABILITY
This TRAVEL AGENCY specifically disclaims any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the website (even if this TRAVEL AGENCY has been advised of the possibility of such damages) including liability associated with any viruses which may infect a user s computer equipment. Each of these supplier companies is an independent entity with its own management and is not subject to the control of Diamond Dreams Travel.
The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Diamond Dreams Travel may make improvements or changes on this web site at any time. In no event shall Diamond Dreams Travel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website. We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, resort and supplier information can change and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking.
This website may contain proprietary notices and copyright information, the terms of which must be observed and followed.
Last Updated: July 2020