Website Terms and Booking Conditions

 

These terms and booking conditions outline the rules and regulations for the use of Diamond Dreams Travel's Website and our professional travel services.

USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS AND BOOKING CONDITIONS.

The Website is available for your use only on the condition that you agree to these terms of use. By using, accessing, obtaining any of the content, products, or services through our Website, you, the purchaser, understand your agreement to be bound by these terms. IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DISAGREE WITH, PLEASE DO NOT USE THIS WEBSITE OR DIAMOND DREAMS TRAVEL SERVICES.

 

Diamond Dreams Travel reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including blocking access from a particular Internet address to the Website. These terms cannot be changed except in writing by an officer of Diamond Dreams Travel.

COOKIES

We employ the use of cookies. By using DIAMOND DREAMS TRAVEL'S Website, you consent to the use of cookies under DIAMOND DREAMS TRAVEL'S privacy policy. Today most interactive websites use cookies to retrieve user details for each visit. Cookies are used in different areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies. 

LIMITATION OF LIABILITY WEBSITE USE

This TRAVEL AGENCY specifically disclaims any liability (whether based in contract, tort, strict liability, or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the Website (even if this TRAVEL AGENCY has been advised of the possibility of such damages) including liability associated with any viruses which may infect a users computer equipment. Each of these supplier companies is an independent entity with its own management and is not subject to the control of Diamond Dreams Travel.

AGE & FINANCIAL RESPONSIBILITY

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement to make travel bookings with Diamond Dreams Travel by any means, including our Website, under all terms and conditions herein. You agree to be financially responsible for your travel bookings (as well as for the use of your account by others, including, without limitation, minors living with you). You agree to supervise all Diamond Dreams Travel communications usage by children under your name or account. THIS WEBSITE AND THIS TRAVEL AGENCY DO NOT KNOWINGLY SOLICIT DATA FROM CHILDREN, AND WE DO NOT KNOWINGLY MARKET TO CHILDREN. You also warrant that all information supplied by you or members of your household transacting business with Diamond Dreams Travel is true and accurate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be traveling with an adult other than their parents, or with only one parent, a notarized letter written by the parents, or non-traveling parent, granting authorization to travel, including the dates of Travel.

SUPPLIERS TERMS 

Diamond Dreams Travel acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and other services ("supplier(s)"), and is not the source or provider of the travel services. Diamond Dreams Travel Customers are advised that the suppliers whose names appear in travel documentation are those responsible for providing the travel services purchased, consents to the use of those suppliers, and understands and agrees that each Supplier's Terms and Conditions are contained in printed form. They are outlined in their respective Web sites, which govern the transaction. Diamond Dreams Travel accepts all bookings as an agent for the travel suppliers on your itinerary. The transportation, accommodations, and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders, or vouchers issued by them and their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE DIAMOND DREAMS TRAVEL ACTS AS AN AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE DIAMOND DREAMS TRAVEL IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. DIAMOND DREAMS TRAVEL WITH THIS DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH DIAMOND DREAMS TRAVEL'S OFFICE OR THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF DIAMOND DREAMS TRAVEL'S CONTROL, AND YOU AS A RESULT OF THIS EXONERATE DIAMOND DREAMS TRAVEL FROM ANY LIABILITY CONCERNING THE SAME.

CREDIT CARD PAYMENT

Please Note: The USD American Dollars is the primary currency used by Diamond Dreams Travel. Diamond Dreams Travel accepts most major debit and credit cards. You authorize us to charge all amounts payable by you about the services provided to the card designated by you. If payment from the issuer for any reason is not confirmed, you agree to pay Diamond Dreams Travel all amounts due immediately on demand. If the card is a foreign credit card, you may be requested to supply various other details.

ACCURACY

Changes and errors sometimes occur, and we reserve the right to amend advertised prices and other details at any time, both on our Website and in any advertising material that we publish. Information and prices shown on our Website may have changed by the time you come to book your arrangements.

DOCUMENTATION

You must check all details of your travel documents (including your itinerary) when you receive them. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact Diamond Dreams Travel immediately. Diamond Dreams will not be liable for any delay and loss occasioned due to any inaccuracies on any travel documents once you are in receipt thereof.

SPECIAL REQUESTS

If you have any special requests; (for example, dietary requirements, seating requests, room type or location, disabled access, special meals, etc., please let us know at the time of booking. We will do our best to accommodate, but we cannot guarantee your request.

​INSURANCE

You are strongly encouraged to take out personal TRAVEL INSURANCE for all members of your party when planning a vacation. Your responsibility is to ensure that the insurance you purchase is adequate and appropriate for your particular travel-related needs. It would be best to be satisfied that your insurance fully covers all your requirements, including pre-existing medical conditions, cancellation charges, medical expenses, repatriation in the event of accident or illness, etc. If you choose to travel without adequate insurance cover, we will not be liable for any losses arising, in respect of which insurance cover would otherwise have been available.

PASSPORT AND VISA

All individuals departing from the United States of America must have a valid passport. It is your responsibility to ensure that you have proper travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country you are traveling to ascertain the visas and other requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Many countries require at least six months validity from the entry date. A government-issued I.D. is required for Travel within the USA. When traveling domestically or internationally, the U.S. Transportation Security Administration (TSA) and the U.S. Department of Homeland Security (DHS) advise that everyone carry at least two forms of acceptable identification to board a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-information/acceptable-ids.

CHANGES AND CANCELLATIONS BY YOU 

If you or any member of your traveling party wish to cancel your booking and travel arrangements after it's confirmed, we will do our utmost to make these changes, but it may not always be possible. The lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by email within 24-hours by the lead name to info@diamonddreamstravel.com. Cancellation will take effect from the day we are notified, provided that we receive written confirmation within 24-hours of the original notification. Should one or more party members cancel, it may increase the per person price of those still traveling? You will be liable to pay this increase. Where we can meet a request, all changes will be subject to payment of an additional fee based on our increased costs due to applicable rate changes and any costs or charges incurred or imposed by any of our suppliers. The amount will be notified to you before you choose to proceed with any change.

CHANGES TO BOOKING

 If you make several changes to the same booking, we will only make a reasonable overall charge. You should be aware that these costs could increase closer to the departure date that changes are made, and you should contact us as soon as possible. Where we cannot assist you and do not wish to proceed with the original booking, we will treat this as a cancellation by you. You will be liable to pay cancellation charges. Where your booking is for a package, you will be responsible for all cancellation charges, of whatsoever nature, imposed by the suppliers providing the parts of such travel arrangements. The cancellation/amendment charges to be applied will be outlined in your Supplier's booking conditions. If you cancel or amend your booking, the Supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which maybe 100% of the cost of the travel arrangements). We may collect this on their behalf, and you also must pay us any applicable charges.

CHANGES AND CANCELLATIONS BY THE PARTNER SUPPLIER 

We will inform you as soon as reasonably possible if the Supplier needs to make significant changes to your confirmed Arrangements or cancel them. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Please Note: Certain travel arrangements may not be amended once confirmed. Any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangement. 

DDT SIGNATURE TOUR/TIP CHANGES AND CANCELLATIONS BY US

Diamond Dreams Travel plans the arrangements for DDT SIGNATURE TOUR/ TRIPS many months in advance and may occasionally have to make changes, most of which are minor. While we do our best to operate trips as advertised, we reserve the right to change correct errors in the services, itineraries, and on our Website any time before or after your booking confirmation. Most changes are insignificant. Occasionally, we have to make significant changes. If a substantial change occurs, we will inform you as soon as reasonably possible. Due to partner suppliers contracting requirements imposed on us (Diamond Dreams Travel), our SIGNATURE TRIPS ITINERARIES require a certain number of participants to operate. If we have to cancel due to insufficient participants, the trip will be canceled, and we'll process your full refund. We will notify participants as soon as possible if this happens.

FINAL PAYMENT DDT SIGNATURE TOUR/TRIPS 

The full invoice must be paid by the final payment date, or your reservation and all services on the reservation will be canceled, and your deposit will be forfeited. 

DDT REFUND

DIAMOND DREAMS TRAVEL SIGNATURE TRIPS (DDT) offers are non-refundable non-transferable. Once a booking is made and the deposit is paid for your right to a refund if you change or cancel your travel plans is forfeited. (FILE INSURANCE CLAIM) There will be no refunds due for any tour/trip or other services included in the tour/trip cost, which you do not utilize. If you choose not to use the service, decide to leave the tour early, or are excluded from the tour/trip due to your behavior or experiencing health issues during the tour/trip, there will be no refunds. deposit is non-refundable but may be transferred to a new departure within one year of the original trip date. Transfer to a DDT signature trip or offer 100% credit to use towards a future trip within one year of the original departure date, less any payments to hotels, airlines, or local service providers for your trip that we are unable to transfer or recover.  We will use good faith efforts to recover and refund as much money as possible in light of these circumstances. Unfortunately, we cannot be responsible for other expenses incurred like visa fees, inoculations, travel equipment, etc.

RESPONSIBILITY AND CONDUCT

We may exclude you from participating in all or any part of the trip if, at our sole discretion, your condition or behavior renders you unfit for the tour/trip or unfit for continuation once the tour/trip has begun. Unfitness may include, without limitation, any conduct that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of trip services or may constitute a hazard or embarrassment.

LATE BOOKING****

We emphasize the importance of making a booking at the earliest opportunity because of our trips' intimate small group nature. For bookings received within eight weeks of your trip start date (or at an earlier stage for certain trips), the contract between you (client) and us (Diamond Dreams Travel) comes into existence as soon as full payment has been received by us.

PHOTOGRAPHIC RELEASE 

You consent to us (Diamond Dreams Travel )using images of you taken during the trip for advertising and promotional purposes in any medium we choose without compensation. You grant us (Diamond Dreams Travel) a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. If you do not wish to be photographed during our tour/trips, please notify us in writing at info@diamonddreamstravel.com

ACTIVITY LEVEL

Activity on this trip may incorporate active, robust elements such as walking, climbing stairs, evening activities, standing for periods, long days with early hotel departures. You are responsible for choosing a trip that fits your abilities, level of fitness, and health. You must disclose any existing physical or mental illness, disability, pregnancy, or any other condition that may create a health hazard for yourself or others during the tour/trip or for which you may require medical attention or unique accommodation during the trip. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking to determine what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. We reserve the right to decline the acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the trip, at your own expense, if your condition is such that it could create a hazard to you or others or otherwise impact the enjoyment of other travelers.

HEALTH/SECURITY/TRAVEL DOCUMENTATION REQUIREMENTS

Diamond Dreams Travel shall not assume responsibility for the accuracy of health requirements or vaccination and documentation before departure or upon landing at the final destination. See your health practitioner for advice. Each Customer is responsible for making absolutely certain to have the proper immunizations and required documentation of such immunizations before Travel and making the necessary accommodation for security rules imposed by government authorities.

Below is a list of USA state departments to check for relevant information relating to security, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other information regarding the incidence of disease, terrorism, safety issues, crime, health hazards, and other restrictions regarding Travel to your domestic and international destination(s), and re-entry into the United States especially your embassy for non-USA. Please note that USA rules regarding entry and exit change daily.

  • Travel Information - U.S. Department of State

  • Centers for Disease Control and Prevention

  • Transportation Security Administration

  • Department of Transportation

  • Safer Skies Through Education - FAA

  • U.S. Department of the Treasury

  • U.S. Customs and Border Protection

  • USCIS: Homepage the United States Citizenship and Immigration Services

AIRLINE USE OF INSECTICIDE SPRAY

Some countries require insecticide spraying of aircraft before a flight or while on the plane. Federal law requires that we refer you to the Department of Transportation's Disinfection Information page on their Website at the time of booking for further information.http://airconsumer.dot.gov/spray.htm

OPTIONAL ACTIVITIES AND EXCURSIONS

You may have the chance to engage in optional activities and excursions. PLEASE NOTE: DDT Diamond Dreams Travel does not own, operate, or control any companies or individuals that provide optional activities or excursions offered to customers during the trip. Any activity or tour excursion not explicitly identified as included in the purchase price is optional. If you choose to book optional activities, you must be fit enough to engage in them. Booking an optional activity will be subject to the operator's terms and conditions and under local law. Diamond Dreams Travel accepts no liability for any act or omission of any of these operators. Any claim you may have about these optional activities and excursions will be against the local operation, not Diamond Dreams Travel.

CONTRAVENTION OF LAW

Diamond Dreams Travel accepts no liability for any loss or damage sustained by a client due to the contravention of the law of the states, country, or countries where the loss or damage took place.

ADDITIONAL RISKS

ADDITIONAL RISKS AND DANGERS MAY ARISE INCLUDING, BUT NOT LIMITED TO, HAZARDS OF TRAVELING IN UNDEVELOPED AREAS, HAZARDS OF TRAVEL BY BOAT, TRAIN, AUTOMOBILE, AIRCRAFT AND OTHER MEANS OF CONVEYANCE, FORCES OF NATURE, POLITICAL UNREST, OTHER UNREST, HAZARDOUS LOCAL CUSTOMS AND PRACTICES, DIFFERING LEVELS OF SANITATION, DIFFERING STANDARDS OF SAFETY, RISKS ASSOCIATED WITH WATER, FOOD, PLANTS, INSECTS AND DIFFERING ANIMAL REGULATION, ACCIDENT OR ILLNESS IN AREAS LACKING MEANS OF RAPID EVACUATION OR MEDICAL FACILITIES, AND ACTS OF NATIONAL AND LOCAL GOVERNMENTS AND UNREST AND ACTS OF OTHERS AGAINST GOVERNMENTS. THESE RISKS ARE NOT AN EXHAUSTIVE LIST BUT ARE EXAMPLES OF MANY KINDS OF RISKS.

YOU ARE VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH THE KNOWLEDGE THAT THERE ARE SIGNIFICANT DANGERS INVOLVED, AND YOU WITH THIS AGREE TO ACCEPT ANY AND ALL RISKS

AS LAWFUL CONSIDERATION FOR THE AGREEMENT TO PARTICIPATE IN SUCH TRIPS AND ACTIVITIES, YOU AGREE YOU WILL NOT MAKE A CLAIM AGAINST DIAMOND DREAMS TRAVEL OR SUE FOR BODILY INJURY, EMOTIONAL TRAUMA, DEATH, PROPERTY LOSS OR DAMAGE OR OTHER LOSS, COST OR EXPENSE, HOWEVER, CAUSED, AS A RESULT OF OR RELATED TO YOUR CONTRACTING FOR, TRAVELING TO OR FROM, OR IN ANY AND EVERY OTHER WAY PARTICIPATING IN THE TOUR. YOU RELEASE DIAMOND DREAMS TRAVEL AND ITS PERSONNEL FROM ANY AND ALL CLAIMS, KNOWN OR UNKNOWN, ARISING FROM CONTRACTING FOR, TRAVELING TO OR FROM, AND IN ANY AND EVERY WAY PARTICIPATING IN A TOUR/TRIP. THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT IS ENTERED INTO ON BEHALF OF YOU AND ALL MEMBERS OF YOUR FAMILY AND PARTY, ALSO INCLUDING MINORS ACCOMPANYING YOU. THIS AGREEMENT ALSO BINDS YOUR HEIRS, LEGAL REPRESENTATIVES, AND ASSIGNS.

FORCE MAJEURE

Certain circumstances, called "force majeure" conditions, are unusual circumstances outside the control of DIAMOND DREAMS TRAVEL, which cannot be avoided even if DIAMOND DREAMS TRAVEL acts with all due care. DIAMOND DREAMS TRAVEL is not liable for any loss, damage or expense or any limitation or withdrawal of facilities or services caused by these force majeure conditions, including war, terrorist attack, civil unrest, industrial action, weather, flood, fire, drought, closures, unforeseen alterations of public transport schedules, rescheduling of buses, boats or planes, epidemics, acts of God or any other event outside the control of the company which either delays, extends or reduces the trip or changes the trip after departure.

INDEMNIFICATION

You agree to indemnify us and our affiliates, and any of our Suppliers and any such parties' officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages, or other costs (including reasonable legal and accounting fees) brought by you or third parties as a result of your breach of this agreement, your violation of any law or rights of any third party, or your use of our Website.

WEBSITE LIABILITY DISCLAIMER

The information, products, and services published on this Website may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Diamond Dreams Travel(DDT) may make improvements or changes on this Website at any time. In no event shall Diamond Dreams Travel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Website or for any information, products, and services obtained through this Website, or otherwise arising out of the use of this Website. We try to ensure that the information on our Website and in our promotional material is accurate and up to date. However, resort and supplier information can change, and errors can regrettably occur. We reserve the right to amend and notify any significant changes at the time of booking.

COPYRIGHT

This Website may contain proprietary notices and copyright information, the terms of which must be observed and followed.

Last Updated: July 2020